Traveling safely
We are diligent about selecting trustworthy carriers to ensure that your items arrive safely and as quickly as possible.
Returns + Exchanges – In stock items
We are happy to accept returns and exchanges for items stocked at Prevalent Projects within 30 days of purchase. Clients will be responsible for the cost of shipping in both directions. Stocked items purchased on sale cannot be returned.
Returns + Exchanges – Ready to ship items
We accept returns and exchanges for “Ready to ship” items, provided the return is made within 14 days of receipt and with the original packaging. Clients will be responsible for the cost of shipping in both directions. If the return is made later than 14 days and/or without the original packaging, we will apply an additional 25% restocking fee.
Returns + Exchanges – Made to order items
Any item that is not in stock or ready to ship is made to order. Please be sure to measure carefully and thoughtfully consider custom and made to order purchases. These items cannot be returned or exchanged. We cannot cancel delayed orders resulting from manufacturing or shipping delays. We will apply a 50% restocking fee (plus shipment costs) for any refused deliveries.
Any questions?
Please reach out to us at info@prevalentprojects.com.
