Traveling safely

We are diligent about selecting trustworthy carriers to ensure that your items arrive safely and as quickly as possible.

We are happy to accept returns and exchanges for items stocked at Prevalent Projects within 30 days of purchase. Clients will be responsible for the cost of shipping in both directions.

We accept returns and exchanges for “Ready to ship” items, provided the return is made within 14 days of purchase and with the original packaging. Clients will be responsible for the cost of shipping in both directions. If the return is made later than 14 days and/or without the original packaging, we will apply an additional 25% restocking fee.

Please be sure to measure carefully and thoughtfully consider custom and made-to-order purchases. These items are non-returnable or exchangeable. We cannot cancel delayed orders resulting from manufacturing or shipping delays. We will apply a 50% restocking fee (plus shipment costs) for any refused deliveries.

We partner with the best artisans and most reputable carriers to make sure your order arrives in excellent condition. We’ll work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery. We want you to love your purchase!