Cloud 9 Rug

Pile height 0.20" - 1.18"

140 cm x 200 cm – 4' 7" x 6' 7"
200 cm x 300 cm – 6' 7" x 9' 10"

100% New Zealand wool

Use a vacuum cleaner without a brush. Vacuum frequently when the carpet is new as it will shed fluff for a period. Always vacuum in the direction of the pile. Rotate the rug twice a year to avoid uneven wear. Place felt under the feet of heavy furniture to prevent damage. Be aware that colors may fade if exposed to strong sunlight for extended periods. Staining from the backside may occur, so use an underlay on delicate surfaces.

Traveling safely

We are diligent about selecting trustworthy carriers to ensure that your items arrive safely and as quickly as possible. 

Returns + Exchanges – Stocked items

We are happy to accept returns and exchanges for stocked items within 30 days of purchase. Clients will be responsible for the cost of shipping in both directions.

Returns + Exchanges – Made-to-Order items

Please be sure to measure carefully and thoughtfully consider custom and made-to-order purchases. These items are non-returnable or exchangeable. We cannot cancel delayed orders resulting from manufacturing or shipping delays. We will apply a 50% restocking fee (plus shipment costs) for any refused deliveries. 

Making it right

We partner with the best artisans and most reputable carriers to make sure your order arrives in excellent condition. We’ll work with you to make it right if you receive an item that is damaged or defective and reported as such upon delivery. We want you to love your purchase!

Any questions?

Please reach out to us at info@prevalentprojects.com.